Shop Policies

đźšš Shipping Policy

We make every order to order, right here in Queensbury, Bradford.

  • Processing time: Personalised products usually ship within 3–5 working days (depending on order volume).

  • Delivery times:

    • UK: 2–3 working days once dispatched

    • International: 7–14 working days (may vary by destination)

  • You’ll receive a confirmation email with tracking details once your order is on its way.

↩️ Returns & Refunds Policy

Because our products are personalised, we can’t accept returns or exchanges unless the item arrives damaged or there’s a mistake on our part.

  • If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos.

  • We’ll arrange a replacement or refund right away.

  • Non-personalised items (if we ever list any) may be returned within 14 days, unused and in original packaging.

đź”’ Privacy Policy

We respect your privacy — the details you give us are only used to process and deliver your order.

  • We never share or sell your information.

  • Payments are processed securely through Shopify and third-party gateways like PayPal and Stripe.

  • For more details, see Shopify’s full Privacy Policy (linked at checkout).

đź“ś Terms of Service

By placing an order, you agree that:

  • Personalisation text will be printed exactly as provided. Please double-check spellings, dates, and details before checkout.

  • Colours may vary slightly depending on your screen/device.

  • We reserve the right to refuse orders containing offensive or inappropriate wording.

  • Any issues? Just contact us — we’ll always try to put it right.

✨ These are ready to paste straight into Settings → Policies in your Shopify admin.

Do you want me to also create a FAQ page draft (with questions like “Can I change my order after placing it?” / “What if I need it quickly?”) to save you customer service time?