Refund policy

Because our products are personalised, we can’t accept returns or exchanges unless the item arrives damaged or there’s a mistake on our part.

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with photos of the issue.
We’ll arrange a replacement or refund right away.
Non-personalised items (if we ever list any) may be returned within 14 days, unused and in original packaging.

If you spot a mistake in your personalisation, please get in touch as soon as possible. Once we’ve started printing, we can’t make changes, but if we haven’t begun production yet, we’ll do our best to update it.